Frequently Asked Questions

Shipping & Delivery

What are your shipping options?

We offer standard and express shipping options. Shipping times and costs vary based on your location. You can view available shipping methods and rates at checkout.

Do you ship internationally?

Currently, we primarily serve domestic customers. Please contact us for international shipping inquiries.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to monitor your delivery status.

Products & Features

What makes your massagers different?

Our neck and shoulder massagers feature advanced 4D kneading technology with heat therapy for deep muscle relief and relaxation.

Are your products safe to use?

Yes, all our wellness electronics meet safety standards and include detailed user manuals with safety guidelines.

What is the warranty on your products?

Our products come with a manufacturer's warranty. Please refer to individual product pages for specific warranty details.

Orders & Payments

What payment methods do you accept?

We accept all major credit cards, debit cards, and other secure payment methods available at checkout.

Can I modify or cancel my order?

Please contact us immediately if you need to modify or cancel your order. Once shipped, we cannot make changes, but you can use our return policy.

Is my payment information secure?

Absolutely. We use industry-standard encryption and secure payment processing to protect your information.

Returns & Exchanges

What is your return policy?

We want you to be completely satisfied with your purchase. Please review our return policy page for detailed information on returns and exchanges.

How do I initiate a return?

Contact our customer service team with your order number, and we'll guide you through the return process.

Customer Support

How can I contact customer service?

You can reach us through the contact form on our website or via email. We typically respond within 24-48 hours.

Do you offer product support?

Yes! If you have questions about using your massager or need troubleshooting help, our support team is here to assist you.