Frequently Asked Questions

📦 Ordering

Q: How do I place an order?
✓ Simply: Browse → Add to Cart → Checkout → Pay → Receive confirmation email!

Q: Can I modify or cancel my order?
✓ Contact us within 1 hour at support@scoodyprime.com with your order number.

🚚 Shipping

Q: Where do you deliver?
✓ UK mainland only (excludes Northern Ireland/Highlands/Islands)

Q: What are my shipping options?
✓ Standard: £2.99 (8-15 business days)
✓ Express: £8.99 (4-8 business days)
✓ FREE Express Shipping on orders of 3+ items!

Q: Where's my tracking information?
✓ Sent automatically via email within 24 hours of dispatch (check spam/junk folders)

💳 Payments

Q: What payment methods do you accept?
✓ All major cards (Visa, Mastercard, American Express) processed securely via Stripe

Q: Is my payment information safe?
✓ Yes! We use Stripe's bank-level encryption and never store your card details

Q: Will I receive a payment receipt?
✓ Yes - Stripe automatically sends a receipt to your email after purchase

🔄 Returns

Q: What's your return policy?
✓ 30-day returns for unused items in original packaging
✓ Contact us first at support@scoodyprime.com

Q: Who pays for return shipping?
✓ Customer covers return costs unless item is faulty/incorrect

❓ Need More Help?

✓ Email: support@scoodyprime.com
✓ Response time: Under 24 hours (Monday-Friday)